Head offices in Toronto and Dubai — supporting clients across North America, the GCC, Africa, Europe and Asia. Twenty-four-hour-seven coverage so a regulator never finds us asleep.
From Toronto and Dubai, our compliance and engineering teams keep watch around the clock so an alert never sits idle.
Our Dubai team — now based on Khalid Bin Waleed Rd — runs a 24-hour GCC compliance desk covering UAE, Saudi Arabia, Qatar, Bahrain, Kuwait and Oman. Native-Arabic case officers handle escalations directly.
Read more →Our agentic-AI module now drafts SAR-readiness narratives in English, French, Arabic and Simplified Chinese. Auto-explainability remains feature-by-feature and audit-logged.
Granular cookie controls and timestamped consent logs are now live across kycrightsource.com — the same standard we hold our deployments to.
Clients can now pin screening data in 30 jurisdictions including the UK, Singapore, Australia, the Nordics and the GCC. We expressly do not host in OFAC/UN-sanctioned regions.
All customer rule packs were refreshed with the latest FATF typology guidance — trade-based laundering, virtual-asset risk and PEP escalation paths.
Internal benchmarks confirm p99 screening latency under 800 ms across our SaaS region — a 22% improvement over Q3 2025. Same auditability, same scoring.
Quotes from compliance officers and operations leads who run KYC Right Source in production. Names redacted at client request.
A regulator asked us for a SAR-readiness review. We pulled the audit trail, exported the narrative in French, and closed the inspection in two days. The platform did the heavy lifting.
Our PEP false-positive rate dropped from 14% to under 4% in the first quarter. The configurable lists let us tune by jurisdiction without touching code.
The Dubai team replied to our integration question at 02:14 local time — with working code. That's the kind of support we couldn't get from the incumbents.
Onboarded in three weeks — including data residency in our home region and SOC2 evidence. The case manager replaced four separate tools we used to stitch together.
No automated phone trees, no offshored chat farms. Every support route on this list lands with a named compliance or engineering officer in Toronto or Dubai who is empowered to act on your case.
Our duty rota covers North-American business hours and the GCC working week with handover at 18:00 local. Your case never goes idle simply because the sun sets in one office.
Email the duty officer →Whether you need a price, a sandbox key, or a face-to-face walkthrough — write to us once and we will route you to the right team across our three offices.
